Privacy policy

Tru Diagnostix LLC — Privacy Policy

Effective Date: April 21, 2026
Last Updated: April 21, 2026

Introduction

Tru Diagnostix LLC ("Tru Diagnostix," "we," "us," or "our") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information.

By using any Tru Diagnostix software, website, or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you use Tru Diagnostix software or contact us, you may provide:

  • Business information — company name, address, phone number, email address
  • Account credentials — API keys and login information used to access our platform
  • Customer records — names, contact details, addresses, and job history entered by you or your team
  • Job and invoice data — estimates, invoices, labor notes, parts lists, and technician documentation
  • Payment information — if applicable, billing details for subscription or service fees

Information Collected Automatically

When you use our website or software, we may automatically collect:

  • Device information — browser type, operating system, device type
  • Usage data — pages visited, features used, time spent in the application
  • IP address — used for security and fraud prevention only

Information From Third-Party Services

Tru Diagnostix integrates with the following third-party services which may process data on our behalf:

  • Anthropic (Claude AI) — AI-generated diagnoses, estimates, and documentation are processed through Anthropic's API. Data submitted to the AI is subject to Anthropic's Privacy Policy at anthropic.com
  • Shopify — our website and any e-commerce transactions are processed through Shopify's platform
  • Calendly — scheduling requests submitted through our website are handled by Calendly's platform

2. How We Use Your Information

We use the information we collect to:

  • Deliver, maintain, and improve our software and services
  • Generate AI-powered estimates, invoices, and documentation on your behalf
  • Respond to support requests and customer inquiries
  • Send service-related communications such as updates or policy changes
  • Monitor platform usage to detect errors, abuse, or security threats
  • Comply with legal obligations

We do not use your information to:

  • Sell or rent your data to third parties
  • Send unsolicited marketing emails without your consent
  • Train AI models on your private business or customer data without your explicit permission

3. How Your Data Is Stored

Tru Diagnostix software is designed with a local-first approach. This means:

  • Job records, customer information, invoices, and settings are stored locally on your device using your browser's local storage
  • We do not operate a central database that holds your customer records
  • Data is not automatically synced to our servers unless a specific cloud feature is enabled and you have opted in

You are responsible for maintaining backups of your own data. Clearing your browser storage or uninstalling the application may result in permanent data loss.

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect your information, including:

  • Encrypted connections (HTTPS/SSL) on all web properties
  • Restricted access to any server-side data to authorized personnel only
  • API keys stored locally on your device and never transmitted to our servers
  • Regular security reviews of our software and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your devices protected.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Service providers — trusted third parties that help us operate our platform (such as Anthropic, Shopify, and Calendly) under confidentiality agreements
  • Legal compliance — when required by law, court order, or governmental authority
  • Business transfer — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified in advance
  • With your consent — for any other purpose with your explicit permission

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve the user experience

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website. We do not use cookies to track you across third-party websites.

7. Children's Privacy

Tru Diagnostix services are intended for use by businesses and adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access — request a copy of the information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal information
  • Opt-out — opt out of marketing communications at any time
  • Portability — request your data in a portable format where applicable

To exercise any of these rights, contact us at the information below. We will respond within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete it, and the right to opt out of the sale of your information. We do not sell personal information. To submit a request, contact us directly.

10. Third-Party Links

Our website and software may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify active users via email or an in-app notice. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: