Terms of service

Tru Diagnostix LLC — Service Policy

Effective Date: April 21, 2026

About Tru Diagnostix LLC

Tru Diagnostix LLC provides AI-powered software tools designed specifically for service-based businesses. Our platform helps business owners and their technicians communicate more effectively, document work faster, and present a more professional image to their customers.

Our Service Commitments

1. Consistent Communication Across Technicians

Tru Diagnostix provides standardized digital workflows so every technician on your team communicates with customers using the same professional language and process. We reduce the inconsistency that comes from relying on individual habits or memory.

2. Faster Field Documentation

Our tools are built for speed in the field. Technicians can log job details, capture notes, and generate documentation directly from their device — reducing the time spent on paperwork and keeping jobs moving forward.

3. Fewer Clarification Calls

By providing clear, detailed estimates and job records from the start, Tru Diagnostix reduces the back-and-forth between your office, your techs, and your customers. Everyone stays informed without the extra phone calls.

4. Cleaner, More Professional Estimates & Invoices

All estimates and invoices generated through Tru Diagnostix are formatted to reflect a professional, trustworthy business. Itemized line items, labor, parts, and totals are presented clearly — building customer confidence and reducing disputes.

5. More Leads & Faster Follow-Up

Tru Diagnostix supports timely customer follow-up so no lead goes cold. Our platform helps your team stay on top of open estimates, pending approvals, and customer inquiries — turning more conversations into booked jobs.

Client Responsibilities

Clients using Tru Diagnostix software agree to:

  • Provide accurate business and customer information when setting up their account
  • Keep their API credentials and login information confidential
  • Use the platform in compliance with all applicable local, state, and federal laws
  • Not share, resell, or redistribute access to the software without written permission from Tru Diagnostix LLC

Data & Privacy

Tru Diagnostix LLC takes the privacy of your business data and your customers' information seriously. Data entered into our platform is used solely to power your business operations and is never sold to third parties. Customer records, job history, and invoices are stored locally on your device unless otherwise configured.

Service Availability

Tru Diagnostix software is provided on a best-effort basis. We are committed to maintaining reliable performance but do not guarantee uninterrupted availability. Any scheduled maintenance or known downtime will be communicated in advance when possible.

Limitation of Liability

Tru Diagnostix LLC provides tools to assist with business operations. We are not responsible for business decisions made based on estimates, invoices, or AI-generated content produced through our platform. All outputs should be reviewed by the business owner or an authorized representative before being presented to customers.

Changes to This Policy

Tru Diagnostix LLC reserves the right to update this policy at any time. Clients will be notified of significant changes. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.